Privacy policy
Last updated 14 August 2026.
Who we are
AGC Carpentry and Building Services is a carpentry and building business based in Ashford, Kent. We are the data controller for the personal information described on this page, which means we decide why it is collected and what happens to it.
You can reach us on 07789990629 or at info@agccarpentryandbuilding.co.uk.
What this policy covers
This policy applies to this website and to enquiries sent through it. It does not cover other websites we link to, such as our Google Business Profile, Instagram or WhatsApp, which have their own policies.
What we collect when you send an enquiry
Our contact form asks for your first name, last name, email address, phone number, the town or area you are in, the kind of work you need and a short description of the job.
Every one of those is required, because we cannot price a job or arrange to come and look at it without being able to reach you and knowing roughly where you are. We do not ask for anything beyond that, and no page on this site collects payment details.
What is collected automatically
This website sets no cookies. It runs no analytics, no advertising trackers and no third party scripts, so we build no profile of you and we cannot recognise you when you come back.
As with any website, our hosting provider records ordinary technical information when a page is requested, such as an IP address, browser type and the page asked for. That is used to serve the site and keep it secure rather than to identify you.
Why we use it, and our lawful basis
- To reply to your enquiry, price the work and arrange a visit. Our lawful basis is that we are taking steps at your request before entering into a contract.
- To keep a record of enquiries so a conversation can be picked up later. Our lawful basis is our legitimate interest in running the business and being able to answer questions about a job.
- To meet legal duties around tax and accounting where an enquiry becomes paid work. Our lawful basis is legal obligation.
We do not use your details for marketing. We send no newsletters, and we never sell, rent or trade your information.
Who else sees it
- Web3Forms, which receives the form submission and emails it to us. A copy is kept in our account with them.
- Vercel, which hosts this website.
- Seonat, who built and look after this website and receive a copy of enquiry notifications, so that a form which stops working is noticed rather than losing your message silently.
- Our accountant, and HMRC, where an enquiry becomes paid work and the law requires the record.
Each of these acts on our instructions and none of them is permitted to use your information for their own purposes.
Where it is held
Our hosting and form providers run servers both inside and outside the UK, including in the United States. Where information leaves the UK it is protected by the safeguards those providers have in place, such as the UK approved standard contractual clauses.
How long we keep it
- An enquiry that does not turn into work is kept for up to two years, so we can recognise you if you come back to us.
- Records about work we actually carried out are kept for six years after the job finishes, which is the period they may be needed for tax and for any claim about the work.
Your rights
Under UK data protection law you can ask us for a copy of what we hold about you, ask us to correct it, ask us to delete it, ask us to restrict how we use it, object to us using it, and ask for it in a portable form.
To do any of those, email info@agccarpentryandbuilding.co.uk. We will reply within one month and there is no charge.
If you want to complain
Please tell us first and we will try to put it right. You also have the right to complain to the Information Commissioner’s Office, which is the UK regulator for this.
Their website is ico.org.uk and their helpline is 0303 123 1113.
Changes to this policy
If we start collecting anything else, website analytics being the likely one, we will update this page and change the date at the top. Analytics would also mean asking your permission before any cookie is set.